Privacy Policy

1. Introduction

At Tala Intelligence Systems ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tala.africa and use our AI services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and contact information
• Company name and job title
• Business requirements and project details
• Payment and billing information
• Communication preferences

2.2 Usage Data

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website and search terms
• Operating system and device characteristics

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Provide and maintain our AI services
• Communication: Respond to inquiries and provide customer support
• Improvement: Analyze usage patterns to improve our services
• Marketing: Send relevant updates and promotional materials (with consent)
• Compliance: Meet legal obligations and protect our rights
• Analytics: Understand user behavior and optimize user experience
• Security: Detect and prevent fraud or security threats

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party providers who assist us in:

• Website hosting and maintenance
• Email marketing and communication
• Payment processing
• Analytics and performance monitoring
• Customer support services

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

4.4 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection practices
• Incident response procedures

6. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet legitimate business interests

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent where processing is based on consent

7.2 Cookie Management

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie consent banner preferences
• Third-party opt-out tools where available

7.3 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking unsubscribe links in emails
• Contacting us directly
• Updating your preferences in your account

8. AI and Machine Learning

8.1 Data for AI Training

We may use aggregated and anonymized data to improve our AI models and services. This includes:

• Usage patterns and interaction data
• Performance metrics and feedback
• Content analysis for service improvement

8.2 Automated Decision Making

Our AI systems may make automated recommendations or decisions. You have the right to:

• Request human review of automated decisions
• Understand the logic behind AI recommendations
• Challenge automated decisions that significantly affect you

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated policy.

13. Contact Information

14. Governing Law

This Privacy Policy is governed by the laws of South Africa, including the Protection of Personal Information Act (POPIA). For users in other jurisdictions, we comply with applicable local data protection regulations including GDPR where applicable.